1. Introduction
At Talentronaut, we strive to provide exceptional service and value to our customers. This Cancellation and Refund Policy outlines the terms and conditions for canceling our services and requesting refunds. We are committed to fair and transparent policies that protect both our customers and our business.
This policy applies to all services provided by Talentronaut, including but not limited to talent acquisition services, consulting, training programs, and any other professional services.
2. Service Cancellation
2.1 Cancellation by Customer
Customers may cancel their services with Talentronaut under the following conditions:
- Written Notice: Cancellation requests must be submitted in writing via email tosupport@talentronaut.comor through our official cancellation form.
- Advance Notice: We require a minimum of 30 days advance notice for service cancellations to ensure proper transition and resource allocation.
- Service Completion: For ongoing projects, we will complete any work that has been initiated and is in progress at the time of cancellation.
2.2 Cancellation by Talentronaut
Talentronaut reserves the right to cancel services in the following circumstances:
- Violation of our Terms of Service or acceptable use policies
- Non-payment of fees or charges
- Fraudulent or illegal activities
- Inability to provide services due to circumstances beyond our control
3. Refund Policy
3.1 Refund Eligibility
Refunds may be available under the following conditions:
- Service Not Rendered: If services have not been initiated or delivered within 14 days of payment, a full refund may be provided.
- Service Quality Issues: If services do not meet the agreed-upon quality standards and cannot be rectified, a partial or full refund may be provided.
- Technical Issues: If services cannot be delivered due to technical issues on our end, a full refund will be provided.
3.2 Non-Refundable Services
The following services and charges are generally non-refundable:
- Services that have been fully completed and delivered
- Consultation fees for completed sessions
- Administrative fees and processing charges
- Third-party costs and expenses already incurred
4. Refund Process
4.1 Refund Request
To request a refund, customers must:
- Submit a written refund request within 30 days of the service delivery or payment date
- Provide detailed reasons for the refund request
- Include relevant documentation and evidence
- Contact us at support@talentronaut.com
4.2 Refund Review
All refund requests will be reviewed by our customer service team within 5-7 business days. The review process includes:
- Assessment of the service delivery status
- Evaluation of the refund request reasons
- Review of any applicable terms and conditions
- Determination of refund eligibility and amount
4.3 Refund Processing
Approved refunds will be processed as follows:
- Processing Time: Refunds are typically processed within 7-14 business days after approval
- Payment Method: Refunds will be issued to the original payment method used for the transaction
- Notification: Customers will receive confirmation emails when refunds are processed
5. Partial Refunds
In cases where partial refunds are appropriate, the refund amount will be calculated based on:
- The portion of services that were not delivered
- The quality and completeness of services provided
- Any applicable penalties or administrative fees
- The specific terms outlined in the service agreement
6. Dispute Resolution
If a customer disagrees with our refund decision, they may:
- Request a review by a senior customer service representative
- Provide additional documentation or evidence
- Escalate the matter to our management team
- Seek mediation or arbitration as outlined in our Terms of Service
7. Special Circumstances
7.1 Force Majeure
In cases of force majeure events (natural disasters, government actions, etc.) that prevent us from delivering services, we will work with customers to reschedule services or provide appropriate refunds.
7.2 Service Modifications
If we need to modify or discontinue a service, we will provide advance notice and offer alternatives or refunds as appropriate.
For questions about our cancellation and refund policy, please contact us:
9. Policy Updates
We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage customers to review this policy periodically.
This policy works in conjunction with our other legal documents. Please also review ourTerms of Service,Privacy Policy, andShipping and Exchange Policy.
